Refund and Returns

60 Days Return Guarantee

Thank you for shopping at ukear Shop

We gladly accept the return/exchange within 60 days of receipt if you are not quite pleased with the items you received. However, please make sure items are in new condition. 

Simply drop us an email or note before return/exchange, we will try our best to meet your request.

Please note overdue requests may not be accepted.

What’s ukear Shop’s Return/Exchange Policy?

1. Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. 

2. ukear Shop is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from ukear Shop to the customer are at the customer’s own expense.

3. We do not accept returned packages without notifying us upfront.

4. We do not accept packages returned using the COD service.

5. Don’t return the package to the shipping address on the shipping label, we cannot receive the package. If so, we can’t make any refund.

How should I make a return?

1. Email return request→2. Request approved→3. Receive return address→4. Customer sends shipping info after return→5. Returned package received→6.Release refund

1. Submitting return requests by dropping an email.

2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)

3. Please return through your local post office to avoid tax when it arrives in our country.

4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.

5. Refund will be released within 5 working days after we received the package.

How should I make an exchange?

1. Return package first, as steps above.

2. Resend will be arranged once we get the return info.

Important Notice:

The package which is successfully delivered to the shipping address customer offered cannot be refunded.

Contact us

Email us at: [email protected]